Orders will be processed out upon receipt of payment.
INTERNATIONAL SHIPPING (OUTSIDE SINGAPORE)
ALL PARCELS ARE DISCREETLY PACKED
a) Singapore Post
Free for all orders
Delivery within a week, small packets via standard post, larger packets via SmartPAC
b) Door to door via Ninjanvan
Free for orders above SGD30, otherwise chargeable at SGD5
Delivery within 1-3 working days, 1 free re-delivery provided for missed delivery & mobile number must be reachable by courier partner
c) Self Pickup from Park-N-Parcel stations
Free for orders above SGD30, otherwise chargeable at SGD3
Ready for collection within 2-3 working days at preferred pick-up locations, please select preferred pickup locations during checkout. Only go to pick-up locations when you receive notification that item is ready for collection
Please ensure that your shipping address is accurate. An admin fee of SGD5 will be levied on undelivered parcel due to wrong shipping address. We seek your understanding that our delivery partners may have operational delays from time to time, though not frequent, it happens sometimes due to post public holiday volumes or vehicle breakdowns
We deliver to Australia, Brunei, Canada, Hong Kong, Indonesia, Japan, South Korea, Malaysia, New Zealand, Taiwan, Thailand, United States & Vietnam via UPS/FEDEX or Qxpress Economy parcel. The rates are as following:
a) Southeast Asia - Brunei, Indonesia, Malaysia, Thailand, Vietnam
Flat rate of SGD9.90 per parcel. Free shipping is provided on orders above SGD120, Malaysian customers have an extra option of Qxpress economy parcel at SGD4.90
Delivery within a week
b) Australia, Canada, Hong Kong, Japan, New Zealand, South Korea, Taiwan, United States
Flat rate of SGD19.90 per parcel via UPS/FEDEX (or any other equivalent carrier)
Delivery within 7 days or;
Flat rate of SGD9.90 per parcel via Qxpress economy mail
Estimated Delivery within 12 days
Free shipping is provided on orders above SGD120
Please ensure that your shipping address is accurate. An admin fee of SGD5 will be levied on undelivered parcel due to wrong shipping address.
*All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of their goods. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be retained from the charges originally billed to you. Any balance remaining (if any) will be refunded.
Please note that Tatyana Lingerie will not be responsible for deliveries lost in transition. However, we partner a reputable delivery service provider to ensure quality service to our customers.
Shipping fees may be revised from time to time depending on the prevailing rates of our service providers.