Shipping

Orders will be shipped out within 1 working day upon receipt of payment.

Local Singapore Delivery

1. ALL local deliveries are provided FREE of charge. Parcel will be posted out via Singapore Standard Mail and it will be mailed to your letterbox.

2. Customers can opt to add in an additional fee of SGD1.50 for SMARTPAC by Singapore Post. This option is available during checkout process. SMARTPAC will be delivered to your doorstep. Should there be a failure in delivery i.e. there is no one at home to receive the parcel, the item will be posted in your letterbox and the delivery will be completed. SMARTPAC can be tracked at Singapore Post website. Please enter the tracking number.

3. All purchases above SGD70 will be automatically upgraded to SMARTPAC if you choose Free delivery.

4. Both local and SMARTPAC delivery is usually within 5 working days.

5. Tatyana Lingerie is not responsible for items lost in delivery, hence we urge customers to opt for the SMARTPAC option.

6. For customers opting for doorstep courier delivery, you can choose preferred time slot of 9AM-5PM or 5PM-10PM. Delivery happens within the next 2 working days and it will be fulfilled by our courier partners such as EasyParcel, uParcel or Yamato Transport. This option is available during payment checkout. Each delivery costs SGD6. Please note that courier operates on weekdays and half-day Saturdays. Orders received on Saturday will be couriered processed for outbound on Monday onwards. Please ensure that your mobile phone is available should the courier company need to contact you.

International Delivery

1. For international orders, we use International Air Parcel service for delivery. We partner a reputable international service provider for delivery. All items are delivered via Registered Article Mail system.

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All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of their goods. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be retained from the charges originally billed to you. Any balance remaining (if any) will be refunded.

3. Please allow up to 14 working days for standard delivery. For express delivery, the leadtime is 3-4 working days.

4. Please see the following delivery restrictions where we do not ship to here.

5. Southeast Asian countries we deliver to include: Brunei, Indonesia, Malaysia, Philippines, Thailand & Vietnam.



Please note that Tatyana Lingerie will not be responsible for deliveries lost in transition. However, we partner a reputable delivery service provider to ensure quality service to our customers.

Shipping fees may be revised from time to time depending on the prevailing rates of our service providers.